Just won a victory for the little guy (me...I'm only 5'7"!) I went to a restaurant I don't use often. The starters were cold and another dish tasteless. I complained about the starters, with little interest from the waiter, who decided that, as the hotplate was hot, I must be wrong. I did point out that hot food must be served at 75°C or higher (I have a food standards/hygiene qualification). So, I didn't mention the tasteless dish.
Anyway...bill time! I reminded the waiter of my lack of satisfaction with the quality of the meal and stated very clearly that I did not think it was worth the advertised price, so offered 60%! At first he wasn't having it, but I pointed out that under Scots Law, it is permitted to refuse full payment and offer a reasonable amount and as long as I offer to provide my name, etc it is a civil matter to recover the difference.
Then I mentioned the magic words 'Environmental Health' and the waiter and chef caved in!
#edinburgh #eatingout #restaurant #valueformoney #quality #customerservice #foodstandards #foodhygiene #scotslaw #environmentalhealth